1. About 360Digitalz

360Digitalz is an Australian-based digital marketing education company that provides SEO training courses and one-on-one coaching services. We are located at Unit 18/134 Hill Road, Runcorn QLD 4113, Australia.

Services We Provide:

• Online SEO training courses and educational materials
• One-on-one SEO coaching and consultation sessions
• Digital marketing educational resources and templates
• Email and phone support for course participants

2. Acceptance of Terms

By accessing our website, purchasing our courses, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with any part of these terms, you may not use our services.

3. Course Access and Digital Products

3.1 Course Access

• Upon successful payment, you will receive immediate access to purchased courses
• Course access is provided for your personal use only
• You receive lifetime access to course materials and any future updates
• Login credentials will be sent to your registered email address

3.2 Usage Restrictions

• Course content is for your personal educational use only
• You may not share, distribute, or resell course materials
• You may not record, copy, or reproduce course content for distribution
• Multiple user access requires separate purchases for each user

4. One-on-One Coaching Services

4.1 Service Description

Our one-on-one coaching services include personalized SEO consultation, strategy development, and implementation guidance provided via video calls (Zoom/Google Meet).

4.2 Scheduling and Availability

• Sessions are scheduled based on mutual availability
• We operate Monday-Friday, 9 AM – 6 PM AEST
• International clients can schedule sessions outside standard hours by arrangement
• Session recordings are provided when requested

4.3 Cancellation Policy for Coaching

• Sessions can be cancelled or rescheduled with 24 hours notice
• Cancellations with less than 24 hours notice may forfeit the session
• We reserve the right to reschedule due to unforeseen circumstances

5. Payment Terms

5.1 Payment Methods

We accept payments via Stripe (credit/debit cards) and PayPal. All payments are processed securely using industry-standard encryption.

5.2 Pricing

• All prices are displayed in USD unless otherwise specified
• Course packages have fixed pricing as displayed on our website
• One-on-one coaching sessions offer flexible pricing from $50-$500 per hour
• Prices may change at any time, but existing purchases are honored at the original price

5.3 Payment Processing

• Payment is required in full before access to courses or services is granted
• Failed payments may result in suspended access until payment is resolved
• We do not store credit card information – all payment data is handled by our payment processors

6. Refund Policy

6.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 30 days of purchase.

6.2 Refund Process

• Email support@360digitalz.com with your refund request
• Include your order number and reason for refund (optional)
• Refunds are processed within 5-7 business days
• Refunds are issued to the original payment method

6.3 Coaching Session Refunds

• Coaching sessions can be refunded if cancelled with 24+ hours notice
• Completed coaching sessions are generally non-refundable
• Exceptional circumstances will be considered on a case-by-case basis

7. Intellectual Property

7.1 Our Content

All course materials, videos, templates, and content provided by 360Digitalz are protected by copyright and remain our intellectual property. You are granted a non-exclusive license to use these materials for personal educational purposes only.

7.2 Your Content

Any content you share during coaching sessions or communications remains your property. We may use anonymized examples or case studies for educational purposes with your consent.

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8. User Conduct and Responsibilities

8.1 Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You will not:

• Use our services for any illegal or unauthorized purpose
• Attempt to hack, reverse-engineer, or circumvent our security measures
• Share login credentials with unauthorized parties
• Use our services to compete with us or create similar offerings

8.2 Account Security

• You are responsible for maintaining the security of your account credentials
• Notify us immediately of any unauthorized access to your account
• We are not liable for losses resulting from unauthorized account access due to your negligence

9. Disclaimers and Limitations

9.1 Educational Purpose

Our courses and coaching are provided for educational purposes only. While we teach proven SEO strategies, we cannot guarantee specific results or outcomes for your business.

9.2 No Business Advice

Our content is educational and should not be considered as formal business or legal advice. Always consult with qualified professionals for specific business decisions.

9.3 Technology Changes

SEO and digital marketing are rapidly evolving fields. While we strive to keep our content current, search engine algorithms and best practices may change after course creation.

10. Limitation of Liability

To the fullest extent permitted by Australian law, 360Digitalz shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, or other intangible losses, resulting from your use of our services.

Our total liability to you for any claims arising from these Terms or our services shall not exceed the amount you paid for the specific service giving rise to the claim.

11. Privacy and Data Protection

We are committed to protecting your privacy and handle personal information in accordance with Australian Privacy Principles and our Privacy Policy. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

12. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the new terms.

We will notify users of significant changes via email when possible.

13. Termination

We may terminate or suspend your access to our services at any time, with or without cause, with or without notice. Upon termination, your right to use our services will stop immediately.

You may terminate your account at any time by contacting us at support@360digitalz.com.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms will remain in full force and effect.

16. Contact Information

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© 2025 360Digitalz. All rights reserved. | Last Updated: January 2025