1. Our Commitment to Customer Satisfaction

At 360Digitalz, we are confident in the quality and value of our SEO training courses and coaching services. We want you to be completely satisfied with your investment in your digital marketing education. This refund policy outlines our commitment to ensuring your satisfaction while maintaining fair business practices.

2. 30-Day Money-Back Guarantee

2.1 What’s Covered

Our 30-day money-back guarantee applies to all of our course packages:

• SEO Foundations Package ($97) – Complete course refund available
• SEO Professional Package ($297) – Full package refund including unused coaching sessions
• SEO Master Package ($597) – Complete refund including all unused services

2.2 Guarantee Period

You have 30 calendar days from the date of purchase to request a full refund. The guarantee period begins from the moment your payment is processed and you receive access to your course materials.

3. One-on-One Coaching Session Refunds

3.1 Flexible Pricing Sessions

For our individual coaching sessions with flexible pricing ($50-$500 per hour):

• Before the session: Full refund available up to 24 hours before scheduled session
• 24 hours or less: Refund at our discretion based on circumstances
• After the session: Generally no refunds, but we’ll work with you if there were technical issues or service quality concerns

3.2 Package-Included Sessions

For coaching sessions included in course packages:

• Unused sessions: Fully refundable as part of the 30-day course guarantee
• Partially used packages: We’ll calculate a prorated refund based on unused sessions

4. How to Request a Refund

4.1 Required Information

To process your refund quickly, please include:

• Full name used for the purchase
• Email address associated with your account
• Order number or transaction ID
• Date of purchase (if known)
• Reason for refund (optional but appreciated for our improvement)

4.2 Refund Processing Timeline

Step	Timeframe	What Happens
Request Received	Within 24 hours	We review and confirm your refund eligibility
Refund Processed	1-2 business days	Refund initiated through original payment method
Funds Available	3-7 business days	Refund appears in your account (depends on your bank/card issuer)

---

5. Refund Method and Processing

5.1 Payment Method

Refunds are processed using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunded to the original card (3-7 business days)
• PayPal: Refunded to your PayPal account (1-3 business days)
• Bank Transfer: Refunded to the original bank account (5-7 business days)

5.2 Processing Fees

We absorb all processing fees for legitimate refunds within our guarantee period. You will receive a full refund of the amount you paid, with no deductions.

6. What Happens After a Refund

6.1 Account Access

Upon refund processing:

• Your access to course materials will be revoked
• Any downloaded materials should be deleted as per our Terms of Service
• Scheduled coaching sessions will be cancelled
• You’ll receive a refund confirmation email with transaction details

6.2 Re-enrollment

You’re welcome to re-enroll in our courses at any time in the future. Previous refunds don’t affect your eligibility for our programs.

7. Exceptions and Special Circumstances

7.1 When Refunds May Not Be Available

While we aim to be flexible, refunds may not be possible in these situations:

• After 30 days: Requests made after the guarantee period (exceptions considered case-by-case)
• Completed coaching sessions: One-on-one sessions that have already been conducted
• Violation of Terms: If course materials were shared or resold in violation of our Terms of Service
• Chargebacks: If you’ve initiated a chargeback through your bank, we’ll work with you but may need to resolve the chargeback first

7.2 Partial Refunds

In some cases, we may offer partial refunds:

• Mixed packages: Refund for unused portions of combination packages
• Technical issues: Compensation for service disruptions
• Special circumstances: Case-by-case evaluation for unique situations

8. Australian Consumer Rights

8.1 Consumer Guarantees

Under Australian Consumer Law, you have certain rights that cannot be excluded:

• Services must be provided with acceptable quality
• Services must be fit for purpose
• Services must match their description
• Right to refund or replacement if these guarantees are not met

8.2 How We Exceed Legal Requirements

Our 30-day money-back guarantee goes beyond the minimum legal requirements, providing you with additional protection and peace of mind.

9. Contact Information for Refunds

10. Dispute Resolution

10.1 Our Commitment

We’re committed to resolving any concerns quickly and fairly. If you’re unsatisfied with our refund decision:

1. Contact our support team to discuss your concerns
2. Request to speak with a supervisor or manager
3. We’ll review your case and provide a final decision within 48 hours

10.2 External Resolution

If we cannot resolve your concern internally, you may contact:

• Fair Trading: Your state’s Fair Trading office
• ACCC: Australian Competition and Consumer Commission
• Ombudsman: Relevant industry ombudsman services

11. Policy Updates

We may update this refund policy from time to time to reflect changes in our services or legal requirements. When we make changes:

• We’ll post the updated policy on our website
• We’ll update the “Last Updated” date
• For significant changes, we’ll notify customers via email
• Changes don’t affect refunds for purchases made before the update

---

© 2025 360Digitalz. All rights reserved. | Last Updated: January 2025