Privacy Policy - 360Digitalz

Your Privacy Matters to Us

360Digitalz is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, protect, and share your information when you use our services.

1. About This Privacy Policy

This Privacy Policy applies to all services offered by 360Digitalz, including our website, online courses, coaching services, and related communications. By using our services, you consent to the collection and use of information as described in this policy.

Who We Are:

Company: 360Digitalz
Location: 42 Staaten Crescent, Kaleen ACT 2617, Australia
Contact: support@360digitalz.com | +61478 101 890
Services: SEO training courses and digital marketing coaching

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when you:

Activity	Information Collected
Create an account or purchase courses	Name, email address, billing address, phone number
Make payments	Payment information (processed securely by Stripe/PayPal)
Book coaching sessions	Time zone, availability preferences, business information
Contact support	Communication content, support tickets, feedback
Use our website	IP address, browser type, device information, usage data

2.2 Information Collected Automatically

Technical Data: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent on site, course progress, feature usage
Cookies: Session cookies, preference cookies, analytics cookies (see Cookie Policy)
Location Data: General location based on IP address (country/city level)

2.3 Information from Third Parties

Payment Processors: Transaction confirmations from Stripe and PayPal
Analytics Services: Website usage statistics from Google Analytics
Email Service: Email engagement data from our email service provider

3. How We Use Your Information

3.1 Primary Uses

Service Delivery: Provide access to courses, conduct coaching sessions, process payments
Account Management: Create and maintain your account, manage subscriptions
Customer Support: Respond to inquiries, provide technical support, resolve issues
Communication: Send course updates, important notices, support responses

3.2 Business Operations

Service Improvement: Analyze usage patterns to enhance our courses and platform
Security: Protect against fraud, unauthorized access, and security threats
Legal Compliance: Meet legal obligations, tax requirements, and regulatory compliance
Business Analytics: Understand customer preferences and improve our offerings

3.3 Marketing (With Your Consent)

Educational Content: Send SEO tips, industry updates, and valuable resources
Product Updates: Notify you about new courses or features
Special Offers: Share discounts and promotional opportunities

Marketing Opt-Out: You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting support@360digitalz.com.

4. How We Protect Your Information

4.1 Security Measures

Encryption: All data transmission uses SSL/TLS encryption
Secure Storage: Personal data stored on secure, encrypted servers
Access Controls: Limited access to personal data on a need-to-know basis
Regular Updates: Security systems regularly updated and monitored

4.2 Payment Security

PCI Compliance: Our payment processors (Stripe/PayPal) are PCI DSS certified
No Storage: We do not store credit card information on our servers
Secure Processing: All payments processed through encrypted, secure channels

4.3 Data Backup and Recovery

Regular, encrypted backups of your account and course progress
Secure data recovery procedures to prevent data loss
Geographic backup distribution for redundancy

5. Information Sharing and Disclosure

5.1 We DO NOT Sell Your Information

We never sell, rent, or trade your personal information to third parties for marketing purposes.

5.2 When We Share Information

Service Providers: Trusted partners who help deliver our services (hosting, email, analytics)
Payment Processing: Stripe and PayPal for secure payment processing
Legal Requirements: When required by law, court order, or government request
Business Transfer: In the event of a merger, acquisition, or asset sale
Safety Protection: To protect our rights, property, or safety, or that of our users

5.3 Third-Party Services

Service	Purpose	Data Shared
Stripe	Payment processing	Billing information, transaction data
PayPal	Alternative payment processing	Billing information, transaction data
Google Analytics	Website analytics	Usage data, anonymized visitor information
Email Service Provider	Course communications	Email address, name, communication preferences

6. Your Privacy Rights

6.1 Access and Control

Under Australian Privacy Principles, you have the right to:

Access: Request copies of your personal information we hold
Correction: Update or correct inaccurate personal information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Receive your data in a portable format
Objection: Object to certain uses of your personal information

6.2 How to Exercise Your Rights

To exercise your privacy rights:

Email us at: support@360digitalz.com
Subject line: “Privacy Rights Request”
Include: Your name, email address, and specific request
Response time: We will respond within 30 days

7. Cookies and Tracking

7.1 Types of Cookies We Use

Essential Cookies: Required for website functionality and security
Performance Cookies: Help us understand how visitors use our website
Functionality Cookies: Remember your preferences and settings
Analytics Cookies: Google Analytics to understand user behavior

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality and your user experience.

8. Data Retention

8.1 How Long We Keep Your Data

Account Information: Retained while your account is active plus 7 years for tax/legal purposes
Course Progress: Retained indefinitely to provide lifetime access
Payment Records: Retained for 7 years as required by Australian tax law
Support Communications: Retained for 3 years for quality and training purposes
Marketing Data: Until you unsubscribe or request deletion

8.2 Data Deletion

When data is no longer needed, we securely delete or anonymize it using industry-standard methods.

9. International Data Transfers

Your information may be processed and stored outside Australia by our service providers (such as cloud hosting). We ensure these transfers comply with Australian Privacy Principles and implement appropriate safeguards.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover we have collected information from a child under 18, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:

Post the updated policy on our website
Update the “Last Updated” date
Notify you of significant changes via email
Provide at least 30 days notice for material changes

12. Australian Privacy Compliance

360Digitalz complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988. We are committed to:

Transparent collection and handling of personal information
Securing personal information against misuse and loss
Providing access to and correction of personal information
Handling privacy complaints fairly and promptly

13. Contact Us About Privacy

Privacy Officer – 360Digitalz

Email: support@360digitalz.com
Phone: +61478 101 890
Mail: 42 Staaten Crescent, Kaleen ACT 2617 AU

Privacy Complaints:

If you have concerns about how we handle your personal information, please contact us first. We aim to resolve privacy concerns quickly and fairly.

Australian Privacy Commissioner:

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

Questions About Your Privacy?

We’re committed to protecting your privacy and being transparent about our data practices. If you have any questions about this Privacy Policy or how we handle your information, please don’t hesitate to contact us at support@360digitalz.com.