Cookie Policy
Last Updated: January 2025
1. What Are Cookies?
1.1 Cookie Definition
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit our website. These files store information about your preferences, login status, and browsing behavior to improve your experience and help us provide better services.
1.2 How Cookies Work
When you visit 360digitalz.com, our website sends cookies to your browser, which stores them on your device. These cookies are then sent back to our website on subsequent visits, allowing us to:
- Remember your login status and preferences
- Understand how you use our website
- Provide personalized content and recommendations
- Ensure our website functions properly
- Analyze website performance and user behavior
2. Types of Cookies We Use
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Strictly Necessary | Required for website functionality, security, and user authentication | Session/Persistent | No – Required for site operation |
| Preference Cookies | Remember your settings, language preferences, and user choices | Up to 1 year | Yes – Via browser settings |
| Performance Cookies | Help us understand website usage, popular content, and user behavior | Up to 2 years | Yes – Via browser or our settings |
| Targeting Cookies | Used for personalized content and relevant course recommendations | Up to 1 year | Yes – Via browser settings |
3. Specific Cookies We Use
3.1 Essential Cookies
WordPress Core Cookies
- wordpress_[hash]: Stores authentication details for logged-in users
- wordpress_logged_in_[hash]: Indicates when you’re logged in and who you are
- wp-settings-[UID]: Stores user interface customization for admin users
- PHPSESSID: Maintains your session state across page requests
Purpose: Enable core website functionality, user login, and secure access to courses
Duration: Session cookies (deleted when browser closes) or up to 14 days for “remember me” option
3.2 Payment & Security Cookies
Stripe Security Cookies
- __stripe_mid: Helps prevent fraudulent use of payment methods
- __stripe_sid: Maintains secure payment session state
Purpose: Secure payment processing and fraud prevention
Duration: 1 year for fraud prevention, session cookies for payment processing
3.3 Analytics Cookies
Google Analytics
- _ga: Distinguishes unique users and tracks website usage
- _ga_[container-id]: Persists session state for Google Analytics 4
- _gid: Distinguishes unique users (24-hour expiration)
- _gat: Throttles request rate to Google Analytics
Purpose: Understand website usage, popular courses, user behavior, and site performance
Duration: 2 years for _ga, 24 hours for _gid, 1 minute for _gat
3.4 Functional Cookies
User Experience Cookies
- course_progress: Tracks your progress through course modules
- user_preferences: Remembers your display and language preferences
- timezone: Stores your timezone for scheduling coaching sessions
- cookie_consent: Remembers your cookie consent choices
Purpose: Enhance user experience, remember preferences, and provide personalized content
Duration: Up to 1 year or until you clear browser data
4. Third-Party Cookies
4.1 Services That Set Cookies
We use trusted third-party services that may set their own cookies when you use our website:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Google Analytics | Website analytics, user behavior tracking, performance monitoring | Google Privacy Policy |
| Stripe | Secure payment processing, fraud prevention, transaction security | Stripe Privacy Policy |
| PayPal | Alternative payment processing and transaction security | PayPal Privacy Policy |
| YouTube (if embedded) | Video content delivery for course materials and demonstrations | Google Privacy Policy |
4.2 Social Media Integration
If we include social media sharing buttons or embedded content, these services may set their own cookies:
- Facebook: Social sharing and engagement tracking
- LinkedIn: Professional networking and content sharing
- Twitter: Social media engagement and sharing functionality
Note: We don’t control third-party cookies. These services have their own privacy policies and cookie practices. We recommend reviewing their policies if you have concerns about their data collection.
5. How We Use Cookie Information
5.1 Website Functionality
- Authentication: Keep you logged in to your course dashboard
- Shopping Cart: Remember items in your cart during the checkout process
- Security: Protect against fraudulent activity and unauthorized access
- Error Prevention: Identify and fix technical issues quickly
5.2 User Experience Enhancement
- Personalization: Customize course recommendations based on your interests
- Progress Tracking: Remember where you left off in course modules
- Preferences: Save your display settings, timezone, and language choices
- Support: Provide better customer service with context about your account
5.3 Analytics and Improvement
- Usage Analytics: Understand which courses and features are most popular
- Performance Monitoring: Identify slow pages and technical issues
- Content Optimization: Improve course content based on user behavior
- Business Intelligence: Make data-driven decisions about new courses and features
6. Managing Your Cookie Preferences
6.1 Browser Controls
You can control cookies through your browser settings. Here’s how to manage cookies in popular browsers:
6.2 Cookie Management Options
- Block All Cookies: Prevents all cookies but may break website functionality
- Block Third-Party Cookies: Allows our cookies but blocks external services
- Delete Existing Cookies: Removes all currently stored cookies
- Private/Incognito Mode: Automatically deletes cookies when you close the browser
Important: Disabling essential cookies may prevent you from accessing your course materials, making purchases, or using key website features. We recommend allowing essential cookies while managing optional ones based on your preferences.
6.3 Opt-Out of Analytics
You can opt out of Google Analytics tracking by:
- Installing the Google Analytics Opt-out Browser Add-on
- Using browser privacy settings to block analytics cookies
- Enabling “Do Not Track” in your browser settings
7. Data Protection and Security
7.1 Cookie Security
We implement several security measures to protect cookie data:
- Secure Transmission: All cookies are transmitted over HTTPS encryption
- HttpOnly Flags: Sensitive cookies cannot be accessed by JavaScript
- SameSite Attributes: Cookies are protected against cross-site request forgery
- Regular Expiration: Cookies have appropriate expiration dates and are regularly refreshed
7.2 Data Minimization
We follow data minimization principles:
- Only collect cookie data necessary for legitimate purposes
- Set appropriate expiration dates for different cookie types
- Regularly review and delete unnecessary cookie data
- Limit access to cookie data on a need-to-know basis
8. Your Rights and Choices
8.1 Under Australian Privacy Law
As an Australian user, you have rights regarding cookie data:
- Access: Request information about cookies we’ve set on your device
- Correction: Update any incorrect information stored in cookies
- Deletion: Request deletion of non-essential cookie data
- Objection: Object to certain uses of cookie data for analytics or marketing
8.2 International Users
If you’re visiting from outside Australia, you may have additional rights under laws like GDPR (Europe) or CCPA (California). We respect these rights and will work with you to address any concerns.
9. Updates to This Cookie Policy
9.1 Policy Changes
We may update this Cookie Policy to reflect:
- Changes in our use of cookies or third-party services
- Updates to privacy laws and regulations
- Improvements to our website functionality
- New features or services that require cookies
9.2 Notification of Changes
When we update this policy:
- We’ll update the “Last Updated” date at the top of this page
- For significant changes, we’ll notify you via email or website banner
- We’ll provide a reasonable notice period before changes take effect
- Continued use of our website constitutes acceptance of updated terms
10. Contact Us About Cookies
Cookie Questions – 360Digitalz
Email: support@360digitalz.com
Subject Line: “Cookie Policy Question”
Phone: +61 470 679 914
Address: Unit 18/134 Hill Road, Runcorn QLD 4113, Australia
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM AEST
Response Time: Within 48 hours for cookie-related inquiries
© 2025 360Digitalz. All rights reserved. | Last Updated: January 2025